Customer Service Representative
San Angelo, TX San Angelo, TX Full-time Full-time $18 an hour $18 an hour 13 hours ago 13 hours ago 13 hours ago This position is fully REMOTE! Applicants must live in TEXAS.
Join one of the largest privately held custom-printed apparel producers in the Southwest! We are seeking a outgoing, friendly, self starter to join our Customer Service team! What to know about working here:
At Gandy Ink we are a tight-knit crew dedicated to becoming the best in the world at our craft while creating fans inside and outside of the company.
We live and die, hire and fire by our core values of excellence, teamwork, innovation, and enthusiasm.
We develop relationships between staff, vendors, and customers based on trust and respect, while fostering a culture of continuous improvement within each department.
We are pursuing growth as a company and are looking for a world-class team member who will walk with us through that journey.
About Gandy Ink Gandy Ink was founded in San Angelo, Texas by Phil Gandy and his father, John Gandy.
Phil's philosophy was to build Gandy Ink by putting our customers first.
How? Gandy's not-so-secret ingredient- the can-do attitude of our people.
Working together, our service teams, skilled designers and production staff help us ensure the quickest delivery times in the industry.
Our service formula and great products mean we get a lot of repeat business from schools, companies, outfitters, social groups, and organizations of all types.
Gandy Ink provides a wide range of embellishment applications from screen printing, direct to garment printing, heat applied materials and embroidery using top of the line equipment.
We warehouse and embellish our garments right here in San Angelo.
Benefits 401K with up to 4% Match Medical, Dental, Vision, Life, Short and Long Term Disability Generous Vacation and PTO plan Annual employee recognition and rewards Growth opportunities Job Summary Acts as liaison between customer, sales and/or production departments.
Receives customer inquiries concerning prospective, current, and past orders.
Maintains daily update of production schedule and keeps customer informed about status of their job.
Essential Job Functions Interacts with customers by phone, online chat, or email regarding order details and requirements, collects production specifications for processing.
Accurately inputs pre-production data, order specification information, parameter details, and schedules dates for production and shipment.
Coordinates the preparation of all written quotes and proposals.
Maintains and completes assigned daily focus tasks.
Stays up to date with production changes and follows all department SOPs.
Handles inquiries for job status, estimates, new orders, changes and complaints.
Keeps salesperson informed of job status and issues after connecting with their customers.
Provides customer with shipment confirmation.
Maintains cleanliness of work area and equipment.
Carries out conduct and leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws.
Other duties as assigned.
Qualifications:
High school diploma or general education degree (GED); or three to six months related experience and/or training in print processes; or equivalent combination of education and experience.
Strong skills in work planning, scheduling and must have good judgment of color, design and quality.
Must be reliable, responsible, and take direction well.
Strong skills in work planning and scheduling High attention to detail Ability to work well in a team and think independently.
Excellent verbal and written communication skills Ability to learn and navigate multiple computer software systems.
Estimated Salary: $20 to $28 per hour based on qualifications.
Join one of the largest privately held custom-printed apparel producers in the Southwest! We are seeking a outgoing, friendly, self starter to join our Customer Service team! What to know about working here:
At Gandy Ink we are a tight-knit crew dedicated to becoming the best in the world at our craft while creating fans inside and outside of the company.
We live and die, hire and fire by our core values of excellence, teamwork, innovation, and enthusiasm.
We develop relationships between staff, vendors, and customers based on trust and respect, while fostering a culture of continuous improvement within each department.
We are pursuing growth as a company and are looking for a world-class team member who will walk with us through that journey.
About Gandy Ink Gandy Ink was founded in San Angelo, Texas by Phil Gandy and his father, John Gandy.
Phil's philosophy was to build Gandy Ink by putting our customers first.
How? Gandy's not-so-secret ingredient- the can-do attitude of our people.
Working together, our service teams, skilled designers and production staff help us ensure the quickest delivery times in the industry.
Our service formula and great products mean we get a lot of repeat business from schools, companies, outfitters, social groups, and organizations of all types.
Gandy Ink provides a wide range of embellishment applications from screen printing, direct to garment printing, heat applied materials and embroidery using top of the line equipment.
We warehouse and embellish our garments right here in San Angelo.
Benefits 401K with up to 4% Match Medical, Dental, Vision, Life, Short and Long Term Disability Generous Vacation and PTO plan Annual employee recognition and rewards Growth opportunities Job Summary Acts as liaison between customer, sales and/or production departments.
Receives customer inquiries concerning prospective, current, and past orders.
Maintains daily update of production schedule and keeps customer informed about status of their job.
Essential Job Functions Interacts with customers by phone, online chat, or email regarding order details and requirements, collects production specifications for processing.
Accurately inputs pre-production data, order specification information, parameter details, and schedules dates for production and shipment.
Coordinates the preparation of all written quotes and proposals.
Maintains and completes assigned daily focus tasks.
Stays up to date with production changes and follows all department SOPs.
Handles inquiries for job status, estimates, new orders, changes and complaints.
Keeps salesperson informed of job status and issues after connecting with their customers.
Provides customer with shipment confirmation.
Maintains cleanliness of work area and equipment.
Carries out conduct and leadership responsibilities in accordance with company policies, procedures, safety, and applicable laws.
Other duties as assigned.
Qualifications:
High school diploma or general education degree (GED); or three to six months related experience and/or training in print processes; or equivalent combination of education and experience.
Strong skills in work planning, scheduling and must have good judgment of color, design and quality.
Must be reliable, responsible, and take direction well.
Strong skills in work planning and scheduling High attention to detail Ability to work well in a team and think independently.
Excellent verbal and written communication skills Ability to learn and navigate multiple computer software systems.
Estimated Salary: $20 to $28 per hour based on qualifications.
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